Job Overview

The part-time clerical will work with the Instructional Technology Office to provide record-keeping, data entry, and clerical support for the program. The work encompasses a range of activities, including supporting tier 1 technical troubleshooting, producing program materials, and supporting events.

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed in relation to the position. This is not a comprehensive listing of all responsibilities or tasks; other work may be assigned when deemed appropriate:

• Use basic word processing, spreadsheets, and data entry
• Respond to requests for information from LCPS staff members
• Provide first-level support of users experiencing issues with software products
• Assist users with resolving basic issues
• Escalate technical issues to appropriate teams or vendor support
• Prepare a variety of routine correspondence, program information, and other related paperwork to ensure accuracy and completeness
• Maintain office files and records for ongoing tech support issues
• Support professional learning events and other meetings

Qualifications

Below are the qualifications for this position:

• High school diploma or GED required
• Knowledge of standard office practices and procedures; knowledge of MS Office Software and Google Suite
• Experience with basic troubleshooting processes and customer support
• Ability to perform office work quickly and efficiently while maintaining accuracy
• Plan, organize, and prioritize work effectively
• Communicate effectively and work cooperatively with others

Physical Requirements

The following provides a brief description of physical requirements for this position:

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time. Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to: Supervisor of Instructional Technology

FLSA Status: Non-exempt

Months/Days/Hours: as needed

Salary Level: Band Rates: Band 3

Salary Scale: https://www.lcps.org/compensation

Salary Range: $16.51 per hour